Privacy Policy
Last updated: 11/08/2025
At Tooth Works, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.
1. Information We Collect
We may collect personal information from you when you:
- Book an appointment (online, over the phone, or in person)
- Complete a patient form
- Make a payment
- Sign up for marketing communications
The types of information we collect include:
- Name, address, phone number, and email address
- Date of birth and medical history
- Payment details
- Any other information relevant to your care
2. How We Use Your Information
We collect and use your information to:
- Schedule and manage appointments
- Provide safe and effective dental care
- Process payments
- Communicate with you about your treatment or account
- Send marketing emails and updates
- Improve our services and website experience
3. Sharing Your Information
We will never sell your personal information. We may share your details with trusted third parties only when necessary for:
- Managing bookings through our secure booking system
- Processing payments
- Coordinating with dental laboratories or health providers
- Meeting legal or regulatory requirements
All third parties we work with are required to keep your information secure.
4. Storing & Protecting Your Information
Your information is stored securely in our patient management system. We use appropriate security measures, including encryption and secure backups, to protect your data from unauthorised access.
Our website uses SSL encryption to keep your details safe when you submit forms online.
5. Cookies & Tracking
Our website uses cookies and tracking tools, including Google Analytics, to help us understand how visitors use our site and to improve your experience. You can disable cookies in your browser settings, but some site features may not work as intended.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Withdraw consent for marketing communications
- Ask for your personal information to be deleted, where permitted by law
7. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: [email protected]
Address: Opus House, 65 Arena Ave, Invercargill 9840